SERVICE EXCELLENCE

SERVICE EXCELLENCE

About the Course

This course aims to provide participants with the knowledge and understanding in Customer Relationship Management and new perspectives on customer service, equipping them with new techniques and methods in customer service delivery. With these customer service skillsets, participants will be able to increase customer satisfaction, strengthen relationship building with the customers, and to achieve service excellence.   Trainer Profile: Lilian Ho, Senior Lecturer Lilian Ho is a public-relations professional with more than 10 years of experience, both in Singapore and overseas. Fluent in multiple languages, she has managed and executed national and international press events, and has also led organization’s media communications strategies across the Asia-Pacific region.  Lilian is also well-verse in various service excellence management techniques such as Kaplan’s Scorecard Design, Design Thinking, Customer Journey Mapping and Service-scape management.   Lilian holds a Bachelor’s degree in Business and a Master’s degree in Psychology, both from Nanyang Technological University (NTU).
  • Target Participants

    Sales Travel Consultant
  • Certification

    Certificate of Completion
  • Admission Requirements

    No Minimum Requirements
  • Course schedule (conducting days & time)

    15 July 2021 9am - 5pm
  • What You'll Study

    SERVICE EXCELLENCE
  • Course Fees and Funding

    Please refer to course brochure.

  • Contact for course enquiries

    Ms TEO SHALYNN, shalynn_teo@nyp.edu.sg, Tel No:65501094
  • Remarks

    NYP reserves the right to reschedule/cancel any prog and amend the fees/info without prior notice.