This course aims to provide participants with skills in managing internal and external stakeholders effectively. With a focus on improving the overall customer experience, this course imparts how learners can utilise proper communication to increase success in interacting with internal stakeholders and external customers.
Chan Jeoffre, Senior Lecturer
Jay has amassed over 20 years in the field of customer experience across multiple touchpoints, industries, and geographies. Since joining NYP in 2014, he has been leading students in School of Business Management's Customer Experience and Analytics Centre (CEAC) to deliver various services for various industry sponsors. Apart from conducting the regular classes to students and adult learners, Jay also specializes in customer service and communication skills for various learner profiles. He is passionate about helping learners gain skills, confidence and personal growth. Jay holds a Masters in Business Administration from NTU Business School.