About the Course

This course aims to provide participants with skills in managing internal and external stakeholders effectively. With a focus on improving the overall customer experience, this course imparts how learners can utilise proper communication to increase success in interacting with internal stakeholders and external customers.

Trainer Profile:

Chan Jeoffre, Senior Lecturer

Jay has amassed over 20 years in the field of customer experience across multiple touchpoints, industries, and geographies. Since joining NYP in 2014, he has been leading students in School of Business Management's Customer Experience and Analytics Centre (CEAC) to deliver various services for various industry sponsors. Apart from conducting the regular classes to students and adult learners, Jay also specializes in customer service and communication skills for various learner profiles. He is passionate about helping learners gain skills, confidence and personal growth. Jay holds a Masters in Business Administration from NTU Business School.

  • Course Outline

    One of the technical competencies mentioned in the Tourism Skills Framework is "Stakeholder Management" which is to effectively manage organisation's key stakeholders to ensure continuous levels of engagement by identifying needs, setting service standards and resolving issues in accordance with organisational procedures.

  • Target Participants

    Sales Travel Consultant

  • Certification

    Certificate of Completion

  • Admission Requirements

    No Minimum Requirements

  • Course schedule (conducting days & time)

    21-22 June 2023

    9am - 12.30pm for both days

    *course to be conducted online via Zoom

  • What You'll Study

  • Course Fees and Funding

    Please refer to course brochure.
  • Contact for course enquiries

    Ms TEO SHALYNN,, Tel No:65501094
  • Remarks

    NYP reserves the right to reschedule/cancel any prog and amend the fees/info without prior notice.