About the Course

This course aims to provide participants with the knowledge and understanding in Customer Relationship Management and new perspectives on customer service, equipping them with new techniques and methods in customer service delivery. With these customer service skillsets, participants will be able to increase customer satisfaction, strengthen relationship building with the customers, and to achieve service excellence.

Trainer Profile:

Lau Tong Yen, Senior Lecturer

Tong Yen graduated from University of Wollongong, Australia with a Master in Internet Technology. She also holds a Bachelor of Business Studies from Nanyang Technological University. Tong Yen has more than 10 years of experience in market research, analysing the dynamics in the IT industry ranging from competitive analysis, customer analytics and provide advice on go-to-market strategies.

  • Target Participants

    Customer Service Executives

  • Certification

    Certificate of Completion

  • Admission Requirements

    No Minimum Requirements

  • Course schedule (conducting days & time)

    31 March 2023

    9am - 5pm

    *course to be conducted online via Zoom

  • What You'll Study

  • Course Fees and Funding

    Please refer to course brochure.
  • Contact for course enquiries

    Ms TEO SHALYNN,, Tel No:65501094
  • Remarks

    NYP reserves the right to reschedule/cancel any prog and amend the fees/info without prior notice.