SGUS PROGRAMME IN BUSINESS PRACTICE - CUSTOMER RELATIONSHIP AND SERVICE MANAGEMENT (SGUS BMC5)

SGUS PROGRAMME IN BUSINESS PRACTICE - CUSTOMER RELATIONSHIP AND SERVICE MANAGEMENT (SGUS BMC5)

About the Course

The SGUS Programme in Business Practice - Customer Relationship & Service Management will equip you with the right skillset to manage and improve customer journey and business performance.

  • Target Participants

    The programme is suitable for:  Executive and corporate support staff handling administrative and support functions, and who want to enhance their employability, capabilities and market value through a formal qualification to move up to the next level of their career path. Technical support staff working in service sectors who wish to obtain the “breadth” in business operations so as to enhance their employability and capabilities within the organisation.

  • Admission Requirements

    Admission Requirements

    Applicants with any of the following qualifications are invited to apply for the course:

    1. Minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience;
    2. NITEC with GPA ≥ 3.5 OR GPA ≥ 3.0 and at least 1 year of relevant working experience; 
    3. Higher NITEC with GPA ≥ 2.0 OR GPA ≥ 1.5 and at least 1 year of relevant working experience;
    4. NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience;
    5. Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience;
    6. Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
    7. Others - At least 2 years relevant work experience (subject to interview/assessment).  

     

    Recognition of Prior Learning (RPL)

    Applicants who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness. Suitable applicants who are shortlisted may have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

  • Course schedule (conducting days & time)

    To be confirmed.

  • What You'll Study

    MODULAR CERTIFICATE IN BUSINESS COMMUNICATIONS & ANALYTICS

    Module 1: ORAL COMMUNICATION IN BUSINESS

    Module 2: EFFECTIVE BUSINESS WRITING SKILLS

    Module 3: BUSINESS STATISTICS

    Module 4: WORD PROCESSING & IT PRESENTATION

    Module 5: SPREADSHEET APPLICATIONS

    Module 6: DATA VISUALISATION FOR BUSINESS

    MODULAR CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT

    Module 1: SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT

    Module 2: MANAGING CUSTOMER RELATIONSHIPS

    Module 3: PRACTICES OF CUSTOMER RELATIONSHIP MGMT

    Module 4: CUSTOMER PSYCHOLOGY & ANALYTICS

    Module 5: CONSUMER BEHAVIOUR

  • Course Fees and Funding

    Nett Course Fee payable for Singaporeans & Permanent Residents (incl GST): $500.00 

    Applicants may use SkillsFuture Credit to offset the Nett Course Fee.

  • Contact for course enquiries

    Mr LI ADRIEL, adriel_li@nyp.edu.sg, Tel No:65501061
  • Remarks

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  • Attachments